Refund Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience once they purchase our courses.

 As with any online transaction, there are terms and conditions that govern the Refund Policy. When you purchase a training course on Online Idea Lab website, you agree to our Privacy Policy, Terms and Conditions, and Refund policy

Our Refund Policy for Bootcamps/Classroom courses/Online Courses is as follows:

Bootcamps refer to the short duration courses/workshops/seminars conducted either at the Online Idea Lab centres or at an external location. Classroom courses refer to the courses wherein enrolled candidates physically attend the training conducted at Online Idea Learning Centres. Online Courses refers to the courses listed under online courses tab where you log in from your convenient location and attend the training online.

• Online Idea Lab, reserves the right to postpone/cancel an Event (bootcamps & courses), or change the location of a bootcamp because of insufficient enrollment, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)
• In-case of any emergency or due to an unavoidable circumstance if “Online Idea Lab” cancels an Event, 100% refund will be paid to the registered/enrolled candidates/delegates within 2 working days from the date of cancellation. In the case of bootcamps, participants will be notified of the same at least 2 days before the scheduled start of the event.
• If the candidate/delegate wishes to cancel an event or postpone the booking, Online Idea Lab accepts all the Cancellation and/or Substitutions requests in the form of email only.
• If a cancellation is done by a candidate/delegate 7 days (or more) prior to the event, 10% of the total agreed training fee will be deducted and the remaining amount will be refunded to the candidate/delegate.
• If a cancellation is done by a candidate/delegate between 4 to 7 days prior to the event, 50% of the total agreed training fee will be deducted and the remaining 50% of the amount will be refunded to the candidate/delegate.
• If a cancellation is done by a candidate/delegate within 4 days of the event, no refunds will be made.
• Refunds will not be processed to participants who do not turn up or show up (i.e. if physically absent) for the Event “BootCamps, Workshops, Seminars & Courses”.
• All refunds will be processed within 7 working days after the refund request is approved by Online Idea Lab.

Our Refund Policy for Corporate Training is as follows:

If the trainee is opting for classroom/online/self-paced training then the policies on those will be applicable. If the training is being conducted by us at an onsite client location then the below terms and conditions apply.

• Online Idea Lab, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollment, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)
• If you wish to cancel or postpone your booking, Online Idea Lab accepts all the Cancellation and/or Substitutions requests in the form of email only.
• In-case of any emergency or due to an unavoidable circumstance if “Online Idea Lab” cancels an event 100% refund will be paid to the registered/enrolled candidates/delegates within 2 working days from the date of cancellation. Participants will be notified of the same at least 2 days before the scheduled start of the event.
• If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
• If a cancellation is done by a delegate in less than 7 days of the event, no refunds will be made.
• Refunds will not be processed to participants who do not turn up or show up (i.e. if physically absent) at the corporate training sessions.
• All refunds will be processed within 7 working days after the refund request is approved by Online Idea Lab.

Our Refund Policy for Higher Education Training is as follows:

If the trainee is opting for classroom/online/self-paced training then the policies on those will be applicable. If the training is being conducted by us at college or university location then the below terms and conditions apply.

• Online Idea Lab, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollment, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)
• If you wish to cancel or postpone your booking, Online Idea Lab accepts all the Cancellation and/or Substitutions requests in the form of email only.
• In-case of any emergency or due to an unavoidable circumstance if “Online Idea Lab” cancels an event 100% refund will be paid to the registered/enrolled candidates/delegates within 2 working days from the date of cancellation. Participants will be notified of the same at least 2 days before the scheduled start of the event.
• If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
• If a cancellation is done by a delegate in less than 7 days of the event, no refunds will be made.
• Refunds will not be processed to participants who do not turn up or show up (i.e. if physically absent) at the training sessions.
• All refunds will be processed within 7 working days after the refund request is approved by Online Idea Lab.

If you have any inquires, please write an email to us at [email protected]